We are hiring Research Assistant (1 year) - understanding the challenges of service frontline. Service frontline refers to the individuals and teams who directly interact with customers or clients, providing them with services and support. These roles are crucial as they are often the first point of contact and directly influence customer satisfaction and the overall perception of organisations.
Details
Location: Vrije Universiteit Brussel (VUB) | Department of Business & research group imec-SMIT
Start: October 15 or November 1, 2025
Full-time | 1-year contract (pathway to PhD)
Required profile
- Master's degree (or near completion) in psychology, sociology, business engineering, or a related field
- Strong interest in service research and the service frontline
- Excellent analytical and writing skills in English
Application & contact
Apply before August 14, 2025, by e-mailing your CV & motivation letter to nanouk.verhulst@vub.be. Contact nanouk.verhulst@vub.be for any questions related to this vacancy.